There could be several reasons as to why you may not have access:Your subscription is not recognized by the system: you may need to log out and log back in to the website. If the problem persists, clear the caches of your browser.Your subscription may be subscribed under another profile: it is possible you may have created several profiles on the site and you are connecting on the profile without a subscription. If this is likely, consider deleting the profile without subscription to avoid problems in the future.Your transaction was incomplete. If this is the case, your payment may have been rejected due to conflicting information. Some things that you can do: verify the billing address and zip code, contact your bank or try a different payment method.